Information Technology Infrastructure Library
- Since last few years ITIL is owned by AXELOS, a joint project of capita (international business process outsourcing and professional service company) and the Goverenment of United Kingdom.
- The main focus of ITIL on the processes, functions and capabilities to support the ITSM.
- Services are provide by bunch of IT people to support the customers business.
- The result of carrying out an activity, following a process, or delivering an IT service etc. The term is used to refer to intended results, as well as to actual results.